Accessibility

Enjoy the show.

A major part of providing Arts For Every Life® is making Dr. Phillips Center accessible to the entire community. If something seems to be missing below, just give us a call or send us an email so we can lend a hand.

Ticketing & Seating Policies

  • The Darden Box Office can help you pick a seat based on any needs or special requests.
  • Please request accessible seating when you buy tickets. Otherwise, contact the manager on duty before your show and we’ll do our best to accommodate you.
  • Only guests requiring the accessible features of a seat—or companions of guests who require those features—may use accessible seating locations, unless the area has been released for general seating.
  • To accommodate as many people as possible, guests can buy up to three companion seats per wheelchair-accessible seat purchased.
  • Due to safety regulations, mobility devices like walkers must be stored by an usher during the show. Only wheelchairs in use may stay in the theater.
  • Seats without armrests are available for guests with bariatric needs.

Accessible Parking

  • City Commons Parking Garage

    • Location: 460 Boone Ave., Orlando, FL 32801.
    • $10 flat rate for weekend and weeknight shows.
    • After parking, cross the covered sky bridge on the garage’s third floor then go through CNL Center I to reach Orange Avenue and Seneff Arts Plaza.
    • A courtesy shuttle, sponsored by OUC, can also take you to Dr. Phillips Center.
      • Location: garage’s first floor near the ATM lanes.
      • Available for guests attending Broadway season shows and other select shows in Walt Disney Theater.
      • Shuttle is unable to accommodate wheelchairs.
  • Front Porch Valet Parking Service

    • Location: directly in front of Dr. Phillips Center on Magnolia Avenue, which is closed to through-traffic during weekend and weeknight shows.
      • Available two hours before all series and other select shows in Walt Disney Theater.
      • $10 for pre-paid standard accessibility valet (with a state-issued disabled parking permit).
      • $12 for standard accessibility valet at the curb on the day of a show (with a state-issued disabled parking permit).
  • For more on accessible parking, visit the City of Orlando website.

Wheelchair Accessibility & Mobility Assistance

  • The two outermost pairs of doors at the arts center allow for assisted opening and delayed closing.
  • Curb cuts make our sidewalks easily accessible.
  • You can request a transport wheelchair at valet or the main entrance of Dr. Phillips Center on a first-come, first-served basis. Those using a transport wheelchair will need to have a companion push them to their seat, and then back through the lobby after their show.
  • All public restrooms on all tiers are wheelchair accessible.
  • Elevators reach all tiers of the theaters.
  • Wheelchair lifts reach select tiers of Walt Disney Theater. The orchestra terrace (row 22) has a semi-enclosed lift that measures 39” x 54”. Box seats 3, 4, 9 and 10 have a fully enclosed lift that measures 36” x 48”. Please ask an usher for assistance.

Assistive Listening Devices

  • Assistive Listening Devices (ALD) are available for most shows, including all Broadway.
  • The devices are free, so just visit our concierge behind the Grand Staircase in Della Phillips Grand Lobby. We’ll need your driver’s license or other state-issued ID in exchange for an ALD. Once you return it, we’ll return your ID. You can also reserve a device in advance by emailing accessible@drphillipscenter.org.

American Sign Language Interpretation

  • Sign language interpretation is scheduled for select events, including the first Saturday matinee of every Broadway show.
  • Please submit a request for sign language interpretation at least two weeks before your show by emailing accessible@drphillipscenter.org.

Sensory Issues

  • Some guests on the autism spectrum have found these tools helpful when preparing to visit the arts center:
    • Our Social Story Book
    • Our iBook Social Story Book (for mobile devices and tablets)
    • Our Social Story Video

Service Animals

  • Service animals, as defined by the Americans with Disabilities Act, are allowed in every theater, but must stay on a leash or in a harness.
  • Service animals must sit under the guest’s seat, or at his or her feet, instead of in an aisle or on a seat.
  • If you have a service animal, please let the Darden Box Office know at least two weeks before your show by calling 844.513.2014 or emailing boxoffice@drphillipscenter.org.