Know Before You Go: Groups
It’s all in the details.
This is your one-stop shop for pre-show prep. If you have other questions, feel free to call.
• Box Office opens 2 hours prior to the performance • Will Call is just to the right of the entrance to Dr. Phillips Center. • If you have paid in full for your group ticket order, but have not yet received them, please call the Group Sales team immediately. We can assist you with a reprint/reship or have tickets left for the Group Leader to pick-up at Will Call on the day of the performance. • Due to construction and road closures, bus parking is no longer available. Take note of the traffic changes. • Location: 460 Boone Ave., Orlando, FL 32801. • Available through the Group Sales Team. If you pay over the phone, a convenience fee is added. • Available in the City Commons Parking Garage and through our Front Porch Valet Parking Service for guests with a state-issued disabled parking permit. • Plug in your address for directions. • Our concierge is behind the Grand Staircase in Della Phillips Grand Lobby. • Unless otherwise noted, children under the age of two are not permitted inside the theaters. • Re-entry policies are different for each event, so check before entering. • Latecomers or guests who leave during a show will only be allowed into the theater at an appropriate time—like a break between songs or acts. • Explore a detailed list of accessible features and services. • The closest ATM is in Grand Bohemian Hotel (325 South Orange Avenue), and there are several others across downtown Orlando. • Unless otherwise specified by the show, please avoid using audio and video recorders, cell phones, tablets, cameras with detachable lenses larger than 6”, tri-pods, mono-pods and selfie sticks. • Elevators reach all tiers of the theaters. • The bars on Tiers 1 through 4 offer a variety of snacks and drinks. • Public restrooms are available on each tier, and all are wheelchair accessible. • Smoking or using electronic cigarettes is prohibited inside the arts center. • Find a full list of prohibited items at Dr. Phillips Center and Seneff Arts Plaza.Important Show Day Highlights
• For shows in the Walt Disney Theater, Della Phillips Grand Lobby doors open 90 minutes prior to the performance, Theater doors open 30 minutes prior to show start.
• For shows in the Alexis & Jim Pugh Theater, Della Phillips Grand Lobby doors open 60 minutes before showtime. Theater doors open 30 minutes prior to the performance.
• Arrive early. We encourage group arrivals at least 40 minutes prior to scheduled show start time to avoid the rush of general traffic.
• Be prepared for a security inspection upon arrival. Handbags are subject to search. When possible, travel light with a small bag and only bring allowed items, necessary for your enjoyment of the show. Group Tickets & Manifests
Will Call Tickets
• Please notify a member of the Group Sales Team if you prefer to have tickets available at Will Call. A Group Ticket Manifest is required from the Group Leader if you wish to have individual tickets available for pick-up the day of the performance.
• You must show photo ID to collect Will Call tickets. Lost Or Misplaced Tickets
• If you are informed that a member of your group has lost/misplaced their ticket, please notify us and we can issue a reprint, and leave them under that guest’s name for pick-up the day of the show. They must present a photo ID to collect the reprinted tickets.
• Once a reprint is issued, the originals become void. Parking & Bus Information
Group Bus Drop-Off / Pick-Up
• For bus drop offs/pick-ups, Group Leaders must make a reservation with the Group Sales Team for a permit.
• Permits will be emailed to Group Leader with detailed instructions for the driver prior to the performance. Front Porch Valet Parking Service
• Location: directly in front of Dr. Phillips Center on Magnolia Avenue, which is closed to through traffic between East South Street and East Anderson Street—so valet on South Magnolia Avenue is only accessible from East Anderson Street.
• Available two hours before all series and other select shows in Walt Disney Theater.
• Prices at the curb on the day of a show:
$38 for premium valet (includes priority parking location and delivery).
$27 for standard valet.
$14 for standard accessibility valet (with a state-issued disabled parking permit). City Commons Parking Garage
• After parking, cross the covered sky bridge on the garage’s third floor then go through CNL Center I to reach Orange Avenue and Seneff Arts Plaza.
• A courtesy shuttle, sponsored by OUC, can also take you to Dr. Phillips Center.
• Location: garage’s first floor near the ATM lanes.
• Available for Broadway season shows and other select shows in Walt Disney Theater.
• Shuttle is unable to accommodate wheelchairs.
• City Commons Parking Garage price:
• $12 flat ratePre-Paid Parking
• City Commons Parking Garage pre-paid price:
$12 flat rate
• Valet pre-paid prices:
$33 for premium valet (includes priority parking location and delivery).
$24 for standard valet.
$12 for standard accessibility valet (with a state-issued disabled parking permit).
• All pre-paid parking passes are final sale.
• Pre-paid parking is unavailable for shows in Alexis & Jim Pugh Theater. Accessible Parking
• For more on accessible parking, visit the City of Orlando website. Directions, Traffic & Parking
• Find parking and valet options.
• Explore a map of real-time traffic in Orlando.
• Find road closures in Downtown Orlando.
• Find lane, ramp and parking lot closures during the I-4 Ultimate Improvement Project, plus updates and alternative routes.
• Find Lynx routes and schedules, or Lymmo routes.
• View a calendar of events at the Amway Center so you can plan for traffic and parking when you visit Dr. Phillips Center. Concierge Desk
• Some services include show, parking and restaurant information; lost and found; first aid; and access to assistive listening devices. Tickets For Children
• All guests entering the theater—including infants and children, if allowed—require a ticket.
• Parents should use discretion when deciding which shows are appropriate for their children. Re-Entry
• Keep your ticket with you at all times. Late Seating
• Guests can watch their show from monitors in Della Phillips Grand Lobby until late seating or re-entry is permitted.
• Please get here at least 30 minutes before showtime. We’re unable to provide refunds or exchanges for latecomers. Accessibility
ATM Locations
Photos, Videos & Audio
• Curtains, sets, costumes, scenery, lighting designs and other production elements are considered intellectual property and may be copyrighted.
• Any unpermitted use of a device may lead to the device being confiscated for the duration of the show—or the guest may be asked to leave. Elevators
• One elevator is on the north side of the Grand Staircase and two are on the south side. Food & Beverage
• Bar service is available 90 minutes before shows in Walt Disney Theater, and an hour before shows in Alexis & Jim Pugh Theater. Bars also stay open an hour after curtain.
• At any bar, you can pre-purchase food or drinks for intermission.
• Please enjoy your food before entering the theater. You can bring in your drink unless otherwise noted.
• We accept cash, Apple Pay, MasterCard, Visa, American Express, Discover or traveler’s checks.
• Guests 21+ must show a current, valid federal or state ID to buy alcohol. You can buy up to two drinks at a time per ID. Restrooms
Smoking
• Designated smoking areas are identified outside.
• Please keep your ticket with you at all times for re-entry. Prohibited Items
Seaside Parking Garage
REACH OUT
Group Ticket Sales
407.455.5550
groups@drphillipscenter.org
BILL & MARY DARDEN BOX OFFICE AT DR. PHILLIPS CENTER
445 South Magnolia Avenue
Orlando, FL 32801
844.513.2014
Walk-Up Hours
The walk-up window at Dr. Phillips Center is currently closed.
We hope to re-open soon.
Phone Hours
Monday–Friday: 10 a.m.–6 p.m.
Saturday & Sunday: Closed
Closed on holidays.
BOX OFFICE AT BOB CARR THEATER
401 West Livingston Street
Orlando, FL 32801
844.513.2014
Open two hours before shows.