Health & Safety Updates


Starting October 1:

Masks and negative COVID-19 tests will be required for guests.

This includes ALL indoor shows and events—public and private.


We've been updating our protocols based on guidance from federal, state and local officials, as well as our partner, AdventHealth.

Guests who have accessibility questions or need assistance with these protocols can call our guest services team at 407.992.1754 or email guestservices@drphillipscenter.org.

If you have any symptoms of COVID-19, or simply don't feel well, please stay home.


Required: Negative COVID-19 Tests or Vaccination

Guests 12+ years old are required to provide documentation of a negative COVID-19 test.

  • For PCR tests: Must be conducted within 72 hours before the show/event starts.
  • For rapid antigen tests: Must be conducted within 48 hours before the show/event starts.
  • Self-reporting tests are not accepted.
  • Acceptable documentation is either printed or digital—and it must clearly reflect the name of the guest, the date of the test, the type of test and the negative result.
  • Photo ID must also be shown for either type of test.

As an alternative, guests 12+ years old can provide documentation of their full vaccination status.

  • Final dose must be at least 14 days before the show/event date.
  • Acceptable documentation includes the original vaccination card, a printed copy of the vaccination card or a digital copy.
  • Photo ID must also be shown.

All guests age 18 and over must present a matching photo ID for either the test result or vaccination status.

If a guest is unable to comply with these policies, please call our Bill & Mary Darden Box Office at 407.358.6603 for a full refund.

For tickets bought through resale or third-party sites, guests need to contact those sites directly to determine their refund policies.

Required: Face Coverings/Masks

  • Guests 2+ years old are required to wear a suitable mask that fully covers the nose and mouth.
  • Masks are required at all times for all indoor shows and events—public and private—whether guests are vaccinated or unvaccinated.
    • Masks must be worn in the security line, lobby spaces, restrooms, theaters, etc.
  • Guests can briefly lower their masks only if they’re actively eating or drinking. (Masks must be raised back up in between bites/sips.)
  • Prohibited face coverings:
    • Masks with exhalation valves/vents
    • Face shields (unless worn with a proper mask)

Sanitization & Cleaning

  • We thoroughly clean and sanitize the building—including using industry-standard electrostatic sprayers to sanitize theater spaces.
  • We frequently clean and sanitize high-touch surfaces.
  • We invested in a specialized air handling unit upgrade that uses UV-sanitized filters to provide greater fresh air exchange.
  • Touchless hand sanitizer stations will be available throughout the building.

Security & Prohibited Items

  • If you have symptoms of COVID-19, or simply don’t feel well, please stay home.
  • With our new, contactless Evolv security system, you can leave everything in your purse and/or pockets—except these prohibited items.

Minimizing Contact

  • We encourage cashless transactions using a credit card (MasterCard, Visa, American Express or Discover) or Apple, Google or Samsung Pay.
  • When scanning tickets on your phone, please scroll if you have multiple tickets so our guest service team can avoid touching your phone.
  • Touchless hand sanitizer stations will be available throughout the building.

Frontyard Festival™

  • If you have any symptoms of COVID-19, or simply don't feel well, please stay home.
  • These are not required for guests at our outdoor Frontyard Festival™, presented by AdventHealth:
    • Face coverings/masks
    • Negative COVID-19 tests
    • COVID-19 vaccinations
  • We thoroughly clean and sanitize all boxes, restrooms, bars and other areas before and during the show—including using industry-standard electrostatic sprayers and hospital-grade disinfectant.
  • Boxes should only be used by a single buyer and their group. If any issues arise, the tickets may be considered void.
  • Guests must stay in their assigned box unless visiting a restroom, bar or restaurant area.
  • Standing in the aisles between boxes is prohibited.
  • We encourage guests to use the QR code or link in their box to order food and drinks with our delivery service.
  • Explore all Frontyard Festival™ details.


COVID-19 Warning:
An inherent risk of exposure to COVID-19 exists in any public place where people are present. COVID-19 is a highly contagious disease that may result in personal injury, severe illness and death. By visiting Dr. Phillips Center, and/or attending Dr. Phillips Center shows, events, education programs/classes or other activities, you voluntarily assume all risks related to exposure to COVID-19. All visitors must follow the Dr. Phillips Center’s health and safety protocols. Please help keep each other safe.