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Terms & Conditions

Outlined below are the Dr. Phillips Center Terms and Conditions for Standard Tickets and Subscriptions as of July 2024. Click here for Subscription Terms and Conditions.

STANDARD TICKETS & SUBSCRIPTIONS
AS OF JULY 2024

Standard Ticket Terms & Conditions

  1. This ticket is a revocable license, subject to all terms, conditions and policies established by the Dr. Phillips Center for the Performing Arts. Such license may be revoked without refund for noncompliance with terms. Any conduct deemed by Dr. Phillips Center in its sole and absolute discretion to be disorderly or disruptive shall automatically terminate holder’s license hereunder.

  2. Ticket holder assumes any and all risks occurring before, during or after the event, including but not limited to injury by any cause and releases management, facility, participants, artists and their respective affiliates and representatives from any related claims.

  3. Ticket price reflects the face value of the ticket, facility fees and any applicable taxes. Facility fees are not refundable. Prices, shows, artists, dates and times are subject to change at any time without notice.

  4. Pursuant to s.817.36, Florida Statutes, this ticket may not be offered or resold for more than $1.00 over the original admission price of the ticket and does not authorize any individual or entity to sell or purchase tickets at any price on property where an event is being held without Dr. Phillips Center’s prior express written consent. Tickets obtained from unauthorized sources may be lost, stolen or counterfeit, and if so, are void.

  5. Most shows have a single ticket limit of eight (8) tickets, per show. Group sales can address requests above show ticket limits.

  6. Check the date and curtain time. Latecomers and those who exit during a performance will not be admitted until an appropriate interval. All sales are final. No refunds or exchanges.

  7. Children under the age of two are not permitted in the theaters unless otherwise noted as a child-friendly show. Everyone entering the theater must have a ticket, regardless of age. For the comfort and enjoyment of all guests, children who are disruptive to other guests will be asked to leave the seating area. Infants will not be allowed to attend Broadway in Orlando performances.

  8. Ticket holder grants permission to Dr. Phillips Center to use their image or likeness in connection with any photo or video capture or reproduction of the event for which this ticket relates.

Theater Rules

  1. Prohibition. Subject to applicable law and rules, smoking, vaping, cell phone usage, recording devices, iPads or other electronic equipment and disorderly conduct are strictly prohibited. Any unpermitted use of a device by the ticket holder may result in the device being confiscated for the duration of the event or performance. Outside food and beverage, weapons, illegal drugs and other contraband are not permitted inside the theater. Please contact Dr. Phillips Center before the performance to request an exemption to certain prohibited items as an accommodation for those with disabilities, medical requirements and/or special needs, including dietary needs.

  2. Children Under 2. Children under the age of two are not permitted in the theaters unless otherwise noted as a child-friendly show. Everyone entering the theater must have a ticket, regardless of age. For the comfort and enjoyment of all guests, children who are disruptive to other guests will be asked to leave the seating area. Infants will not be allowed to attend Broadway performances.

  3. Security. Admission to the Dr. Phillips Center requires consent to a reasonable search for prohibited items. Those who refuse to provide such consent may be required to leave the theater, their tickets will not be refunded and their tickets may be subject to revocation.

  4. Late Arrivals. Ticket holders who arrive after a performance begins are subject to late seating policies. No refunds will be given for late arrivals.

  5. Show Content. Some shows may contain profanity and/or explicit content intended for mature audiences. Subscribers are responsible for determining whether show content is appropriate for them and their guests.

Health & Safety Protocols

  1. Dr. Phillips Center or specific shows and events may unilaterally implement health and safety protocols according to updated public health guidance and applicable law. Such health protocols may include, without limitation: required masks, proof of vaccination, testing and temperature checks. Updates will be provided to ticket holders prior to the performance and at https://www.drphillipscenter.org/explore/health-safety-updates. Any guest who does not comply may be required to leave the theater, without a refund. Guests with accessibility questions or who require additional assistance may email guestservices@drphillipscenter.org or call 407.992.1754. Events are planned at full capacity.

  2. COVID-19 Warning: An inherent risk of exposure to COVID-19 exists in any public place where people are present. COVID-19 is a highly contagious disease that may result in personal injury, severe illness and death. By visiting the Dr. Phillips Center for the Performing Arts and/or attending Dr. Phillips Center shows, events, education programs/classes or other activities, you voluntarily assume all risks related to exposure to COVID-19. All visitors must follow the arts center’s health and safety protocols.

    SEASON SUBSCRIPTION TERMS & CONDITIONS
    AS OF JULY 2024

Overview

As a subscriber to a season subscription, you’ll receive upon payment a revocable personal license that allows you, the account holder, to purchase up to a certain number of tickets for the specified season, as well as other benefits. Tickets and subscriptions are revocable personal licenses that will admit you and/or your guest(s) to performances on specified dates and times. Revocation of subscriptions and tickets are made at the sole discretion of Phillips Center for the Performing Arts, with or without cause and with or without notice, including without limitation, for improper or abusive conduct by any ticket holders. Upon revocation, Dr. Phillips Center for the Performing Arts shall refund the portion of the subscription price related to unused tickets.

Subscription

1. Renewals: Dr. Phillips Center, in its sole discretion, reserves the right to not renew any subscription or to change the seat location previously assigned. If you do not renew your subscription by the renewal deadline, the seat location specified in your subscription will be released for purchase by others. If you participate in a program that automatically renews your subscription for the next season, you have the opportunity to opt out of or cancel each renewal by a deadline posted.

2. Upgrades: After the renewal deadline, subscribers may have the opportunity to upgrade their subscription package, including changing their assigned subscription seat location or performance day and time, subject to conditions and restrictions. Upgrades are only possible when seats become available when other subscribers cancel or do not otherwise renew their subscriptions. Upgrades, where available, are only possible for accounts with valid email addresses on file and are made through your online account or by phone. Upgrades are subject to price adjustment. Once your seats have been upgraded, your original seat location may be released for purchase by others. Upgrades may not be available for certain seating sections or performances.

3. Exchanges: If you cannot attend a performance, you may request an exchange of tickets of a single performance for another performance of the same show. Subject to availability and certain restrictions or conditions related to certain shows or performances, exchange requests must be made at least 48 hours before the performance for which you are requesting an exchange. Exchanges are subject to price adjustments.

4. Changing Subscriber’s Name on Season Subscription: If requesting to split seats with another subscriber or to change subscriber’s name on your account, your request must be submitted in writing. In fairness to other renewing subscribers, we may not be able to honor all such account transfer requests. We may impose certain rules, restrictions and conditions on account transfer requests (including documentation of any applicable conditions).

5. Performance Changes or Cancellations: Care is taken to avoid scheduling conflicts or changes of any kind. However, prices, performances, schedules, theaters and artists are subject to change without notice. In the event that we are unable to present a show title that was part of your season subscription package on its originally scheduled date, or at all, due to circumstances beyond reasonable control, such show title may be substituted with another show. Should a show be cancelled without replacement, a refund or credit of the face amount on the ticket may be provided; and the subscription will not otherwise be affected.

6. Seat Allocation: Allocation of seat locations is subject to available seating. Seating may be subject to relocation for a particular performance due to production requirements, limited or obstructed views, applicable law or public health or safety guidance, or other reasons.

7. Orchestra Pit Seating: For certain performances, orchestra pit seating may become available without notice. While subscribers with seats in or near the front rows may be given an opportunity to exchange their existing subscription seating for such orchestra pit seating, those exchanges are made at the sole discretion of Dr. Phillips Center for the Performing Arts, and if notice for such exchange is not provided (due to time constraints), a subscriber is not entitled to a refund.