The Heart of Guest Services

The Heart of Guest Services

Our volunteers bring energy and enthusiasm to everything they do.

Our volunteers are the heart of our guest services. They bring energy and enthusiasm to everything they do. At 6 p.m. on August 15 and 17 we will hold our annual volunteer training at 6 p.m. To join our volunteer team, you can click here.

To hear about the volunteer experience from the inside, we invited some of our volunteers to share their favorite experiences.

Lynn Alley
As a lifelong resident of Orlando I was thrilled for the opening of the Dr. Phillips Center for the Performing Arts. When I saw the call for volunteers I felt like this would be the perfect way to give back to the beloved city that has given so much to me and my family. As volunteer opportunities go, this is the apex – serving a diverse community of people who attend events, inside a beautiful building in the heart of our city, surrounded by guests and colleagues who are happy and excited about the performances, and giving back to this wonderful community. How can a volunteer situation be better? Well, one unintended consequence, has been the new friendships with fellow volunteers and employees. At a time when many of us desire to somehow give back to this amazing Orlando community, what better way than to offer our time to the Dr. Phillips Center for the Performing Arts?

Kimberly Moy
“It’s like a club for adult theater nerds.” That’s what I tell people when they ask me why I spend so much time volunteering at the Dr. Phillips Center for the Performing Arts. I love all things related to theater, dance, music, art and the Dr. Phillips Center is a mecca for people with similar interests. Not only do our guests come to see the shows here because they enjoy being entertained, but most of the staff really enjoys the programming too. I have been a volunteer at the Dr. Phillips Center since before opening when we gave building tours. I often volunteer as a ticket scanner and usher. I feel that this position gives me the most exposure to our guests. I’m the first face that welcomes guests and I get to set the tone for what they will experience. I try to transfer my excitement and enthusiasm for a great performance.

Dr. Kathleen Crown
I became a volunteer in January of this year as a way to meet more people and see some cool shows. I thought when I started that I would only do certain shows that appealed to my interests. I’m not sure what I was thinking when I signed up for Daniel Tiger’s Neighborhood but I am so glad I did. In the lobby prior to the show I noticed parents and hundreds of three to five year olds gathering around the Daniel’s Tiger train trying to take pictures. The process was slow and you could see the aggravation. Not on my watch! Dr. Phillip’s Center is a happy place where memories that will last a lifetime are made. I got the children positioned in front of the train, got their attention so mom or dad could take the picture and then got the next one ready to go. The hour or so went by super-fast and there were so many appreciative and happy parents. Once the show started, I was amazed to see how many parents were singing along with their children. Every so often, a toddler would get up in hopes of making it to the stage so my usher duties morphed into slowing them down enough for parent retrieval. It gave me such great pleasure to see the wide eyes of wonderment and the gigantic smiles on the faces of the children. Don’t get me wrong -- I was beyond exhausted when I got home, but for that experience, it was so worth it. During my six months as a volunteer, I have had so many positive experiences and met so many people that I now consider friends that I could go on and on.

If you’d like to join us as a volunteer be sure to sign up for the August 15 and 16 trainings.