All About Tickets

Accessing Your Tickets

Digital / True Tickets

To access digital tickets in your Digital Wallet, log into your Dr. Phillips Center account on our website or via the True Tickets platform (wallet.drphillipscenter.org) using your Dr. Phillips Center account details.

Your True Tickets QR code will activate 1–3 hours before showtime, based on when doors open. Do not screenshot the QR code – it refreshes every 30 seconds to help prevent fraudulent ticket sales on third-party websites.

A live QR code will appear in your Digital Wallet shortly before your scheduled performance date and time, typically within 48 hours of the event. If you prefer to use your Apple Wallet, this is when you can download your ticket from the Dr. Phillips Digital Wallet to your Apple Wallet.

Watch Digital Ticket Tutorial

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Lost or Misplaced Tickets

If you're unable to find your print-at-home tickets, you can log into your Dr. Phillips Center account to resend them – or if you chose digital tickets, log into True Tickets (wallet.drphillipscenter.org) using your Dr. Phillips Center account details. You can also visit Will Call before your show to have your tickets printed. The ticket account’s owner must show photo ID and the credit card originally used to buy the tickets.

For misplaced physical tickets, call the Bill & Mary Darden Box Office (407.358.6603) and we’ll print tickets for you to pick up at Will Call. We’re unable to mail re-printed tickets.

Tickets for Children

Unless otherwise noted, children under the age of two are not permitted inside the theaters. All guests entering the theater – including infants and children, if allowed – require a ticket. Parents should use discretion when deciding which shows are appropriate for their children.