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Accessibility

We’re called the community’s family room for a reason.

Part of our vision, Arts For Every Life®, means making the Dr. Phillips Center accessible to the entire community. If something seems to be missing from our accommodations below, just give us a call or send us an email so we can lend a hand.

Ticketing & Seating Policies

  • When purchasing tickets, our colleagues at Bill & Mary Darden Box Office can help you pick a seat based on any needs or special requests.
  • For accommodations on the day of your show, please see any Guest Services team member. They will be able to communicate your needs to the House Manager, who will do their best to accommodate you.
  • Accessible seating locations are available and dedicated to guests and their companions who need accessible features.
  • To accommodate as many guests as possible, up to three companion seats may be purchased for each wheelchair-accessible seat.
  • Wheelchairs in use may stay in the theater during the performance, however, mobility devices, like walkers, must be stored by an usher during the show for safety.

Accessible Parking

City Commons Parking Garage
  • Located at 460 Boone Avenue, Orlando, Florida 32801.
  • For weekend and weeknight shows there is a $13 flat rate.
  • After parking, cross the covered sky bridge on the garage’s third floor. Then go through CNL Center I to reach Orange Avenue and Seneff Arts Plaza.
Our Valet Parking Service
  • Located directly in front of Dr. Phillips Center on Magnolia Avenue (closed to through-traffic.)
    • Available two hours before all series and other select shows.
    • $14 for prepaid standard accessibility valet (with a state-issued disabled parking permit).
    • $16 for standard accessibility valet at the curb on the day of a show (with a state-issued disabled parking permit).

For more on accessible parking, visit the City of Orlando website.

Mobility

The outermost sets of doors at the front entrance of the arts center allow for assisted opening and delayed closing. Elevators reach all tiers of the lobby with each level equipped with public restrooms that are wheelchair accessible. Each theater is equipped with semi-enclosed accessibility lifts measuring 39” x 54” to reach accessible seats. Fully enclosed lifts (36” x 48”) are also available for box seats 3, 4, 9 and 10 in Walt Disney Theater.

Seating Accommodations

We are happy to provide seating arrangements that accommodate mobility devices. Removable seats are available upon request in Walt Disney Theater, Steinmetz Hall and Alexis & Jim Pugh Theater.

In addition to our mobility seating options, we offer bariatric seating options designed for your comfort. Bariatric seating is available upon request in Walt Disney Theater, Steinmetz Hall and Alexis & Jim Pugh Theater.

These designated spaces can be found on the seating map when purchasing tickets. If you are having trouble finding accessible seats, please contact our Box Office at 407.358.6603 or boxoffice@drphillipscenter.org.

Transport Wheelchair

You can request a transport wheelchair at valet or at our main entrance on a first-come, first-served basis. Anyone using a transport wheelchair will need to have a companion assist them to their seat and then back through the Della Phillips Grand Lobby after the show.

Hearing

Assisted Listening Devices

We offer Assisted Listening Devices (ALD) for most performances, including Broadway. ALDs use FM radio signals to transmit the show’s audio to the device and play it through a wired headset. We offer headsets for your convenience, however, you are welcome to bring your own if preferred for additional comfort. Our ALDs also have a loop system that connects to t-coil hearing aids. Contact your Audiologist to determine if your hearing aids have t-coils built in. Please keep in mind that ALDs are not available for acoustic performances.

To request an ALD, visit our concierge desk behind the Harvey & Carol Massey Family Grand Staircase in the Della Phillips Grand Lobby. We’ll hold your driver’s license or other state-issued ID as security, and give it back to you when you return the device.

GalaPro

Some Broadway performances offer closed captioning via GalaPro, allowing you to view captions on your personal smart device. Please check with Guest Services to confirm availability.

ASL Interpretation

The first Saturday matinee Broadway performance of each run will offer American Sign Language (ASL) Interpretation. Please reach out to the Box Office at 407.358.6603 or boxoffice@drphillipscenter.org to purchase tickets in view of the interpreters.

Interpreting services can be arranged upon request for any performance, however, availability cannot always be guaranteed. To ensure we can accommodate your request, please contact us at least two weeks in advance to arrange this service. Reach out to Guest Services at guestservices@drphillipscenter.org .

Vision

Audio Description

We offer access to audio description services via Assisted Listening Devices (ALD). A trained audio describer will verbally detail the visual elements of the performance. ALDs use FM radio signals to transmit the audio describer’s voice to the device and play it through a wired headset. We offer headsets for your convenience, however, you are welcome to bring your own if preferred for additional comfort.

The first Saturday matinee Broadway performance of each run will offer Audio Description services. Audio description can be arranged upon request for any performance, however, availability cannot always be guaranteed. To ensure we can accommodate your request, please contact us at least two weeks in advance to arrange this service. Reach out to Guest Services at guestservices@drphillipscenter.org.

Binoculars

We offer binoculars on a first-come, first-served basis for those hoping to get a closer look at the stage! The binoculars are free, so just visit our concierge behind the Harvey & Carol Massey Family Grand Staircase in the Della Phillips Grand Lobby. We’ll hold your driver’s license or other state-issued ID as security, and give it back to you when you return the device.

Sensory Friendly

Certified Autism Center

Since 2019, Dr. Phillips Center has worked with The International Board of Credentialing and Continuing Education Standards (IBCCES), a global leader in online training and certification programs, to be designated as a Certified Autism Center™ (CAC). Our staff has completed training and certification in best practices when assisting individuals with autism. By undergoing additional autism-specific training, the goal is for our team to be better equipped to provide the best service and experiences to all.

Some guests on the autism spectrum have found these tools helpful before visiting the arts center:

Sensory Items

We offer access to fidget toys and sensory headphones, in adult and children’s sizes, at no cost. You may claim a set of the headphones or fidget toy by visiting our concierge behind the Harvey & Carol Massey Family Grand Staircase in the Della Phillips Grand Lobby. We’ll hold your driver’s license or other state-issued ID as security, and give it back to you when you return the item.

Quiet Room

We understand that some guests may prefer a quieter environment during their visit. In Walt Disney Theater, we offer a quiet room where the volume can be adjusted for your comfort. While this room provides a more peaceful space, please note that it is a simple, sound-controlled area without additional features. If you would like to make use of the quiet room, please speak to an usher.

Service Animals

Service animals, as defined by the Americans with Disabilities Act, are welcome at the arts center.