Know Before You Go: Groups

GROUP TICKET MANIFEST

• Before you distribute your group tickets to the individual group members, use our group ticket manifest to keep a detailed list of who has been assigned to each seat in your order. If someone loses their ticket, this is the only way we can reprint it for them.
  

REPLACING/REPRINTING TICKETS

• If you paid in full, but haven’t received your group tickets, call our group sales team as soon as possible. (407.455.5550)
  
  • We'll help with a reprint/reship, or leave tickets for the group leader to pick up at will call on the day of your show.
    
• If you are informed that a member of your group has lost/misplaced their ticket, please notify us and we can issue a reprint, and leave them under that guest’s name for pick-up the day of the show. They must present a photo ID to collect the reprinted tickets.
  
• Once a reprint is issued, the originals become void.
  

WILL CALL TICKETS

• Let us know if you prefer to pick up tickets at will call on the day of your show.
  • If you'd like to have individual tickets available for pickup, we’ll need a group ticket manifest from your group leader.
  • Everyone must show photo ID to collect will call tickets.
• Will call is just to the right of the arts center entrance (445 South Magnolia Avenue).

TICKETS FOR CHILDREN

• Unless otherwise noted, children under the age of two are not permitted inside the theaters.
  
• All guests entering the theater—including infants and children, if allowed—require a ticket.
  
• Parents should use discretion when deciding which shows are appropriate for their children.
  

• Plug in your address for directions.
  
• Find parking and valet options.
  
• Find road closures in downtown Orlando.
  
• Find Lynx routes and schedules, or Lymmo routes.
  

VALET

• Directly in front of the Dr. Phillips Center on Magnolia Avenue, which is accessible from East Anderson Street.
  
  • Available two hours before select shows in Walt Disney Theater.
    

• For bus drop-off and pickup, group leaders must make a reservation with our group sales team for a permit.
• Permits will be emailed to group leader with detailed instructions for the driver.

• Della Phillips Grand Lobby doors generally open 1 hour before shows in Walt Disney Theater and Alexis & Jim Pugh Theater.
  • Theater doors typically open 30 minutes before shows.
• The Bill & Mary Darden Box Office opens 2 hours before shows.
• You can park in a nearby garage—or use our valet service until it reaches capacity.
  • You can prepurchase either option up to 24 hours before your show—just go to your show’s page on our site.
  • Our valet team will wear masks and use hand sanitizer before and after entering vehicles.
• Follow signage as you’re entering the building.
• Hand sanitizer stations will be available throughout the building.

• Please arrive at least 30 minutes before showtime. We’re unable to provide refunds or exchanges for latecomers.
• Re-entry policies are different for each event, so check beforehand—and keep your ticket with you at all times.
• Latecomers or guests who leave during a show will only be allowed into the theater at an appropriate time—like a break between songs or acts.
• Guests can watch their show from monitors in Della Phillips Grand Lobby until late seating or re-entry is permitted.

• The bars on tiers 1 through 4 offer a variety of snacks and drinks—which you can now take to your seat.
• Bar service is available 1.5 hours before shows in Walt Disney Theater, and an hour before shows in Alexis & Jim Pugh Theater. Bars also stay open an hour after curtain.
• At any bar, you can pre-purchase food or drinks for intermission.
• We encourage cashless transactions using a credit card (MasterCard, Visa, American Express or Discover) or Apple, Google or Samsung Pay. We also accept traveler’s checks.
• Guests 21+ must show a current, valid federal or state ID to buy alcohol. You can buy up to two drinks at a time per ID.

• Explore a detailed list of accessible features and services.

• If you have symptoms of COVID-19, or simply don’t feel well, please stay home.
• With our new, contactless security system, you can leave everything in your purse and/or pockets.
  • See our list of prohibited items.
• Smoking or using electronic cigarettes are prohibited inside the arts center.
  • Designated smoking areas are identified outside.
  • Keep your ticket with you at all times for re-entry.