Safety & Security


Starting March 7, 2022:

Mask requirements have been lifted for all* indoor shows and events—public and private.


Select indoor shows and events may require all guests to wear masks as requested by artists or the event organizers. Shows that require masking will have further information on their respective webpage, and this information will also be communicated to all ticket holders.

*FAIRWINDS Broadway in Orlando welcomes and recommends masks for all guests.

Guests who have accessibility questions or need assistance with these protocols can call our guest services team at 407.992.1754 or email guestservices@drphillipscenter.org.

If you have any symptoms of COVID-19, or simply don't feel well, please stay home.


Please keep in mind:

  • Walt Disney Theater, Steinmetz Hall and Alexis & Jim Pugh Theater are open at 100% capacity.
  • With our new, contactless Evolv security system, you can leave everything in your purse and/or pockets.
    • Pack light if you need to bring a bag—and make sure it’s smaller than 12” x 12” x 12”.
    • See prohibited items below.
  • Familiarize yourself with the building’s layout and take note of the nearest exists.
  • If you see something suspicious or out of place, let our security team know immediately.


LEAVE THESE THINGS* AT HOME

When Visiting Dr. Phillips Center:

  • Weapons of any kind—including firearms, knives, sharp-edged objects, mace and pepper spray
  • Illegal drugs
  • Flasks, coolers, and outside food and beverages
  • Items with indecent or derogatory messaging
  • Distracting items—including laser pointers, noisemakers, amplifiers, balloons, signs on sticks and signs larger than 8.5” x 11”
  • Face paint, costume masks and wrapped gifts
  • Unauthorized handbills, giveaways, samples and verbal solicitation
  • Audio and video recorders, tablets, cameras with detachable lenses larger than 6”, tri-pods, mono-pods and selfie sticks
  • Bags and backpacks larger than 12” x 12” x 12”
  • Pets, except service animals
  • Any other items deemed by Dr. Phillips Center as dangerous, illegal or detrimental to others enjoying the experience

When Visiting Seneff Arts Plaza:

  • Weapons of any kind—including firearms, knives, sharp-edged objects, mace and pepper spray
  • Illegal drugs
  • Flasks, coolers, glass containers, and outside food and beverages
  • Chairs
  • Pop-up tents and instant canopies (umbrellas, ponchos and raincoats are allowed)
  • Pets, except service animals
  • Items with indecent or derogatory messaging
  • Distracting items—including fireworks, laser pointers, noisemakers, amplifiers, balloons, signs on sticks, and signs and banners larger than 2’ x 2’
  • Commercial, obscene or disturbing signs and banners are prohibited
  • Fastening banners and signs in or around Dr. Phillips Center is prohibited
  • Dr. Phillips Center reserves the right to remove any sign or banner
  • Face paint, costume masks and wrapped gifts
  • Unauthorized handbills, giveaways, samples and verbal solicitation
  • Audio and video recorders, tablets, cameras with detachable lenses larger than 6”, tri-pods, mono-pods and selfie sticks
  • Bags and backpacks larger than 12” x 12” x 12”
  • Skates, skateboards, bicycles and other recreational equipment
  • Any other items deemed by Dr. Phillips Center as dangerous, illegal or detrimental to others enjoying the experience

*Subject to change.