Accessibility

We’re called the community’s family room for a reason.

Part of our vision, Arts For Every Life®, means making the Dr. Phillips Center accessible to the entire community. If something seems to be missing from our accommodations below, just give us a call or send us an email so we can lend a hand.

Ticketing & Seating Policies

• When you buy tickets, our colleagues at the Bill & Mary Darden Box Office can help you pick a seat based on any needs or special request.
• Otherwise, please reach out to the manager on duty before your show and we’ll do our best to accommodate you.
• Only guests who need the accessible features of a seat—or companions of guests who need those features—may use accessible seating locations, unless the area has been released for general seating.
• To accommodate as many people as possible, guests can buy up to three companion seats for each wheelchair-accessible seat they buy.
• Because of safety regulations, mobility devices like walkers must be stored by an usher during the show. Only wheelchairs in use may stay in the theater.
• Special seating is available for guests with bariatric needs.

Accessible Parking

• City Commons Parking Garage
  • Location: 460 Boone Avenue, Orlando, Florida 32801.
  • $13 flat rate for weekend and weeknight shows.
  • After parking, cross the covered sky bridge on the garage’s third floor. Then go through CNL Center I to reach Orange Avenue and Seneff Arts Plaza.
    
    

• Our Valet Parking Service

  • Location: directly in front of Dr. Phillips Center on Magnolia Avenue, which is closed to through-traffic.
    • Available two hours before all series and other select shows in Walt Disney Theater.
    • $14 for prepaid standard accessibility valet (with a state-issued disabled parking permit).
    • $16 for standard accessibility valet at the curb on the day of a show (with a state-issued disabled parking permit).
• For more on accessible parking, visit the City of Orlando website.

Wheelchair Accessibility & Mobility Assistance

• Our outermost sets of doors allow for assisted opening and delayed closing.
• Curb cuts make our sidewalks easily accessible.
• You can request a transport wheelchair at valet or our main entrance on a first-come, first-served basis. Anyone using a transport wheelchair needs to have a companion push them to their seat, and then back through Della Phillips Grand Lobby after the show.
• On all tiers, all public restrooms are wheelchair accessible.
• Elevators reach all tiers of the theaters.
• Wheelchair lifts reach select tiers of Walt Disney Theater. The orchestra terrace (row 22) has a semi-enclosed lift that measures 39” x 54”. Box seats 3, 4, 9 and 10 have a fully enclosed lift that measures 36” x 48”. Please ask an usher for assistance.

Assistive Listening Devices

• Assistive listening devices (ALD) are available for most shows, including Broadway.
• The devices are free, so just visit our concierge behind the Harvey & Carol Massey Family Grand Staircase in Della Phillips Grand Lobby. We’ll need your driver’s license or other state-issued ID in exchange for an ALD. Once you return it, we’ll return your ID.

American Sign Language Interpretation

• Sign language interpretation is scheduled for select events, including the first Saturday matinee of every Broadway show.
• Please submit a request for sign language interpretation at least two weeks before your show by emailing guestservices@drphillipscenter.org.

Sensory Friendly

• Since 2019, the Dr. Phillips Center has worked with The International Board of Credentialing and Continuing Education Standards (IBCCES), a global leader in online training and certification programs, to be designated as a Certified Autism Center™ (CAC).
  • Our staff has completed training and certification in best practices when assisting autistic individuals.
  • By undergoing additional autism-specific training, the goal is for our team to be better equipped to provide better service and experiences to all.
• Some guests on the autism spectrum have found Our Social Story Book helpful before visiting the arts center:

Service Animals

• Service animals, as defined by the Americans with Disabilities Act, are welcome at the arts center.