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Arts Accessible for Every Life

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Building on our vision of Arts For Every Life, the Dr. Phillips Center welcomes everyone and strives to make its performances and facilities accessible. The Dr. Phillips Center provides many services to guests with disabilities. 

  • The Dr. Phillips Center Guest Services Team is available to assist you with any on-site accessibility needs. Please contact the team at 407.992.1754 or visit our Concierge Desk upon arrival.

Ticketing Policy

  • Box Office representatives are available to assist you in seat availability and selection. Please inform your ticket agent of any special needs at the time of purchase.
  • It is prohibited for anyone, other than those requiring the accessible features of a seat or that of a guest’s companion, to use accessible seating locations (unless the area has been released for general seating). 
  • Those purchasing wheelchair accessible seating may purchase one (1) wheelchair accessible seat and up to three (3) companion seats. Any additional seats must be purchased in the other seating areas. This policy ensures that we are able to accommodate all available and accessible wheelchair seats in our theaters.

Parking

  • Accessible parking spaces are readily available in the City Commons Garage- with shuttles available for select performances, including the Broadway series (see Shuttle).
  • Guests with a state-issued disabled parking permit may valet in front of the Dr. Phillips Center for $10; the same cost of the City Commons Garage parking, or curbside for $12. 
  • Pre-paid valet is an option when you purchase your ticket to a show or event at the Dr. Phillips Center in your online cart or in person at the Box Office or by phone at 844.513.2014.
  • Generally, for city on-street metered parking, the first four hours are free when you park properly and display your disabled hang tag. Meters will be enforced after the posted time has expired. Read signs as some locations vary. For more information, see the City of Orlando's accessible parking locations here.

Wheelchair & Mobility Assistance Accessibility

  • Wheelchair assistance is available at Valet and the main entrance upon request.
  • Curb cuts allow easy access to our sidewalks. 
  • The 2 outermost pairs of entrance allow for assisted opening and a delayed closing.
  • Elevators service all tiers of the theaters.
  • All public restrooms on every Tier are wheelchair accessible.

Seating

  • Accessible seating is reserved for guests with disabilities and should be requested at the time of ticket purchase.
  • Those purchasing wheelchair accessible seating may purchase one (1) wheelchair accessible seat and up to three (3) companion seats.
  • For guests that did not specify needs at the time of purchase, please contact the Manager on Duty.
  • Wheelchair accessible lifts service all appropriate levels of the Walt Disney Theater. Please see an usher for assistance. 
  • Courtesy wheelchairs are available. It is strongly recommended that guests who do not normally use a wheelchair bring a companion to assist them in maneuvering around the public areas.
  • Seats without armrests are available for guests with bariatric needs
  • Due to safety regulations, mobility devices (other than wheelchairs in use) must be stored during the performance in a nearby location by an usher.  Devices may be retrieved for intermission or in the case of an emergency. 

Assistive Listening Devices

  • Assistive Listening Devices (ALD) are available for most performances- including all Broadway performances.
  • The devices are provided free-of-charge, upon request at the Concierge Desk located behind the Grand Staircase in the Della Phillips Grand Lobby.
  • Simply exchange your driver license (or State –Issued ID) for a device and return the unit to the same location after the performance to reclaim your ID. Guests can also reserve a device in advance. Please contact: accessible@drphillipscenter.org.
  • Click here to download instructions for ALD use.

American Sign Language Interpretation

  • American Sign Language Interpretation is scheduled for select events, including the first Saturday matinee performance of every Broadway show.
  • For a guest to receive sign language interpretation, you must submit a request no less than two weeks in advance of the performance. Please contact: accessible@drphillipscenter.org.

Sensory Issues

Service Animals

  • Service animals, as defined by the American with Disabilities Act, are permitted into the theaters and must remain on a leash or in a harness at all times.
  • A service animal must sit under the guest’s seat or at his or her feet.
  • Service animals are not permitted to sit in the aisle or on seats. 
  • To make a reservation that includes a service animal, please contact our Box Office at least two (2) weeks prior to the performance at 407.839.0119 or boxoffice@drphillipscenter.org