Accessibility

We’re here to help guests have a great time.

Part of our vision, Arts For Every Life®, means making the Dr. Phillips Center accessible to the entire community. If something seems to be missing below, just give us a call or send us an email so we can lend a hand.

Ticketing & Seating Policies

  • When you buy tickets, our colleagues at the Bill & Mary Darden Box Office can help you pick a seat based on any needs or special request.
  • Otherwise, please reach out to the manager on duty before your show and we’ll do our best to accommodate you.
  • Only guests who need the accessible features of a seat—or companions of guests who need those features—may use accessible seating locations, unless the area has been released for general seating.
  • To accommodate as many people as possible, guests can buy up to three companion seats for each wheelchair-accessible seat they buy.
  • Because of safety regulations, mobility devices like walkers must be stored by an usher during the show. Only wheelchairs in use may stay in the theater.
  • Seats without armrests are available for guests with bariatric needs.

Accessible Parking

  • City Commons Parking Garage

    • Location: 460 Boone Avenue, Orlando, Florida 32801.
    • $12 flat rate for weekend and weeknight shows.
    • After parking, cross the covered sky bridge on the garage’s third floor. Then go through CNL Center I to reach Orange Avenue and Seneff Arts Plaza.
    • A courtesy shuttle, sponsored by OUC, can also take you to Dr. Phillips Center.
      • Location: garage’s first floor near the ATM lanes.
      • Available for guests going to Broadway shows and other select shows in Walt Disney Theater.
      • Shuttle is unable to accommodate wheelchairs.

  • Our Valet Parking Service

    • Location: directly in front of Dr. Phillips Center on Magnolia Avenue, which is closed to through-traffic.
      • Available two hours before all series and other select shows in Walt Disney Theater.
      • $12 for prepaid standard accessibility valet (with a state-issued disabled parking permit).
      • $14 for standard accessibility valet at the curb on the day of a show (with a state-issued disabled parking permit).
  • For more on accessible parking, visit the City of Orlando website.

Wheelchair Accessibility & Mobility Assistance

  • Our outermost sets of doors allow for assisted opening and delayed closing.
  • Curb cuts make our sidewalks easily accessible.
  • You can request a transport wheelchair at valet or our main entrance on a first-come, first-served basis. Anyone using a transport wheelchair needs to have a companion push them to their seat, and then back through Della Phillips Grand Lobby after the show.
  • On all tiers, all public restrooms are wheelchair accessible.
  • Elevators reach all tiers of the theaters.
  • Wheelchair lifts reach select tiers of Walt Disney Theater. The orchestra terrace (row 22) has a semi-enclosed lift that measures 39” x 54”. Box seats 3, 4, 9 and 10 have a fully enclosed lift that measures 36” x 48”. Please ask an usher for assistance.

Assistive Listening Devices

  • Assistive listening devices (ALD) are available for most shows, including Broadway.
  • The devices are free, so just visit our concierge behind the Harvey & Carol Massey Family Grand Staircase in Della Phillips Grand Lobby. We’ll need your driver’s license or other state-issued ID in exchange for an ALD. Once you return it, we’ll return your ID.

American Sign Language Interpretation

  • Sign language interpretation is scheduled for select events, including the first Saturday matinee of every Broadway show.
  • Please submit a request for sign language interpretation at least two weeks before your show by emailing guestservices@drphillipscenter.org.

Sensory Friendly

Service Animals